Innovating Energy
Innovating Energy
Service: VSmart Solar Care (Android package com.vsmartsolarcare.app and website vsmartsolarcare.com)
Operator: VSmart Solar Care, Bikaner Operations Center, India.
Contact: support@vsmartsolarcare.com · +91 82338 34555
We only collect what we need to run the service:
Account identity: Full name, verified mobile number, and optional email address.
Service details: Site address/location, panel setup, booking and cleaning/service history.
Device & app data: Device push-notification tokens, app version, and basic diagnostics needed to deliver the mobile app.
Payment information: Transaction details only. Payments are handled by a PCI-DSS Level 1 provider (Razorpay). We never store your card details.
Optional: Camera photos for before/after job evidence; precise location when you use map/arrival verification features.
Your information helps us deliver the service:
- Scheduling your solar cleaning visits. - Assigning the right franchise partner to your area for a fast response. - Creating GST-compliant invoices. - Sending transactional SMS/email/push updates about bookings and payments. - Diagnosing and improving how the platform performs. - Securing accounts (OTP verification, session management).
We share your data only where it’s needed to deliver the service:
- Franchise partners / technicians: The contact and site details needed to perform the job. - Payment gateway (Razorpay): To process payments securely. - Messaging providers: To send OTP and service updates over SMS/WhatsApp/email.
We never sell your data to third-party marketers.
We protect your data with multiple layers of security:
- TLS encryption for all data in transit. - AES-256-GCM encryption at rest for sensitive fields (e.g. phone on leads, bank/TOTP secrets). - Bcrypt hashing for passwords. - Restricted access to franchise and admin dashboards. - Mandatory OTP verification to confirm identity for customer login and account deletion.
Active accounts: Data is kept while your account is open and as needed to provide the service.
After account deletion: Personal profile data (name, phone, email, addresses, device tokens, preferences) is permanently removed after a 30-day grace period. Operational records needed for Indian GST/tax and accounting (paid invoices, payment references, completed job financials) are retained only for the statutory period and are not used for marketing.
You can delete your VSmart Solar Care account and associated personal data in two ways:
1. In the Android app: Profile → Delete account → confirm. 2. On the web (no app required): visit our public deletion page at Account & Data Deletion, verify your registered mobile number with OTP, and confirm.
Deletion is not instant: the account is marked for deletion immediately (you are signed out and cannot use the service), then permanently scrubbed after a 30-day grace period during which you can cancel by signing in again. After the grace period, deletion cannot be undone.
Accounts with active bookings, open disputes, or active subscriptions must resolve those first.
You stay in control of your data. You can ask us to give you a copy of it, correct it, or delete it permanently — except where tax law requires us to keep certain records. Use the in-app tools, the account deletion page, or email support@vsmartsolarcare.com.
Our services are not intended for anyone under 13, and we don’t knowingly collect their personal information. If we find that a child has shared data without a parent’s consent, we delete it right away.
For any privacy question or data request, contact our Compliance Officer:
Email: support@vsmartsolarcare.com Phone: +91 82338 34555 Bikaner Operations Center, India